Delivery Information

Standard UK delivery is free on every order.

Orders are normally sent using a tracked Royal Mail service and usually arrive within 2–3 working days from dispatch.

If you need your order sooner, faster delivery options are available at checkout.

For higher-value orders, Rigu may upgrade the delivery service or use a signed service at no additional cost, at our discretion.

Most in-stock orders placed before 2:30pm on a working day are dispatched the same day.

The daily cut-off can occasionally vary, so please follow the current dispatch information shown at checkout for the most accurate estimate.

Orders placed after the day's cut-off will normally be dispatched on the next working day.

Royal Mail collections take place on working days, excluding bank holidays.

Personalised and custom-made items are usually dispatched on the next working day.

During particularly busy periods, such as Christmas, additional processing time may be required. Any longer lead time will be shown at checkout before you place your order.

Faster Royal Mail delivery options are available at checkout where applicable.

The delivery estimate for each service begins from the date your order is dispatched.

Delivery estimates are not guaranteed unless the selected service specifically states otherwise.

If you have a preferred Safeplace, neighbour or other useful delivery instruction, you can add this in the order comments at checkout.

Please be aware that Safeplace instructions may not be available for delivery services that require a signature.

Unfortunately, Rigu is currently unable to send orders to EU countries.

From 12 August 2026, the EU's new Packaging and Packaging Waste Regulation (PPWR) introduces additional requirements for businesses placing packaged goods onto the EU market.

While the aim of reducing packaging waste is entirely understandable, the compliance and administrative requirements involved in continuing to send occasional orders into the EU are not currently practical or financially viable for a small independent business like Rigu.

For that reason, I have reluctantly suspended delivery to EU countries.

This isn't a decision I wanted to make, and I know it is frustrating for existing EU customers. I will continue to review the situation and hope to restore EU delivery if a proportionate and affordable way of complying becomes available.

International delivery outside the UK may be available by arrangement.

Please email info@rigu.co.uk with the items you would like to order and your delivery country, and I can provide a delivery quote.

Where possible, international orders will be sent Delivered Duty Paid (DDP) so that applicable import charges are dealt with in advance rather than unexpectedly charged on delivery.

Where DDP is not available, I will make this clear before the order is placed.

Customs requirements vary depending on the destination.

Where possible, Rigu will use a DDP service so that applicable duties and taxes are paid in advance.

If this is not possible for your destination, you will be advised before ordering and you may be responsible for any local import VAT, customs duty or handling charges.

Tracking does not always update at every stage of a parcel's journey, and occasionally an order may appear to have stopped moving even though it is still progressing through Royal Mail's network.

If you're concerned about your delivery, please email info@rigu.co.uk with your order number and I'll look into it for you.

It is usually best to contact Rigu first rather than Royal Mail, as I have the shipment details and can investigate the order directly.