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When will you send my order?

Rigu gets a Royal Mail collection on weekdays at 3pm. If you place your order before 2:30pm your order will usually be dispatched the same day. This is not guaranteed as occasionally the cut off may need to be earlier, but these occasions are rare.

Orders are not sent out on weekends or Bank Holidays. Personalised orders may take longer to be dispatched.

Please see the delivery information page for more information.

International Orders

If you're outside the UK and would like to place an order please email with your address, and which item(s) you'd like to purchase for an up to date shipping quote. In some cases we can also pay the local tax for you, allowing for a quick and convenient process with no surprises at customs.

Please do not attempt to place an order if you have not contacted Rigu beforehand, as this may delay the dispatch of your order, and also incur additional costs.

Returns & Exchanges

We want you to be happy with your order, but we also know that sometimes you might order the wrong thing, or the wrong size, especially if you're ordering a gift for a photographer.

At Rigu I like to treat people how I would wish to be treated, and that extends to the returns policy too. Check out the returns page for more information, and if you're unsure about whether the item you're ordering is correct, feel free to get in touch for advice.

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